Your feedback matters. At Delta Community Credit Union, we want to know what makes our members happy. We want to know what we can do to improve. And we want to know what our members hope to see in the future. But it’s not enough for us to send out surveys or review comment cards. Yes, those are valuable sources of information, but we like to take it a step further by hosting quarterly Food for Thought dinners in the communities we serve.
Once a quarter, Delta Community Chief Operating Officer Matthew Shepherd invites members to join him for dinner and discussion at restaurants near our branches. We recruit participants exclusively through Facebook, and we only select a small number of members for each dinner. The goal is to dig deeper than just “highly satisfied” or “somewhat dissatisfied.” Whether you’ve been a member for 2 months or 20 years, we want to know what you think of us. After the dinner, Matthew shares participants’ feedback with senior leaders across the Credit Union. Our goal is to learn how we can better serve our members and fulfill their financial needs.
Previously, we’ve held Food for Thought dinners in Stockbridge, Johns Creek, Sandy Springs, Midtown and Duluth. Stockbridge participant Jim Heard enjoyed his Food for Thought experience, describing it as “an evening well-spent, with great food, new friends and good discussion.” Follow us on
Facebook for your chance to participate in an upcoming Food for Thought dinner.
