You know how to reach Delta Community Credit Union, but does Delta Community know how to reach you? It’s important to keep in mind that the Credit Union needs to know whether…
- You’ve moved your legal residence recently, either permanently or just temporarily and have a new address.
- You’re planning to move and now getting everything ready for when you’re fully installed in your new home.
- You have changed your primary email address.
- You have a new cellphone number or home number.
- You have recently cancelled your home landline phone.
- Your legal name has changed.
If any of these things above happened in your life recently, did you tell the Credit Union about it?
If any of your personal contact details that are used for your Delta Community accounts have changed, the Credit Union needs to have your current information as soon as possible. Reviewing and updating your personal contact information annually is the best way to have your accounts operating efficiently.
Delta Community needs your current, accurate contact information for important reasons
The Credit Union must have your current physical and mailing addresses to send new (or replacement) credit or debit cards, federal tax documents, account statements or letters about your account that require your attention, and, possibly, a response from you. These letters could include important legal notifications that must be sent to you about account terms and conditions (including changes in them), as well as necessary notifications on the status of your account.
It’s also very helpful for Delta Community to have your current email address or phone number so we can send you emails or call you with important account related news. The phone number is especially important if there’s a problem with your account that needs to be discussed with you immediately, such as alerting you to possible fraudulent activity with an account. Ideally, the Credit Union should have both your cellphone and home landline phone numbers so it’s easier to reach you.
Please remember that Delta Community will never call, text or email you to ask for your Online Banking password, ATM, debit or credit card PIN, IVR PIN or one-time access code. Always be careful when receiving a call from someone claiming to represent a financial institution where you have accounts; this is because crooks can “spoof” a phone number, meaning it might appear to be a legitimate bank or Credit Union contact number, but it is fake.
If you need to change your physical address—either permanently or temporarily—with the U.S. Postal Service, you may use its online change of address form, but Delta Community prefers that you contact us directly with your move information.
It is also important to annually update the beneficiaries’ information on your accounts, including Savings, Checking, and Certificates of Deposit Accounts. To update your beneficiaries, you need to send Delta Community an updated Beneficiary Form; the form is available on our website.
You can update your personal information in Online Banking by logging in, selecting the Account Management tab and choosing Update Personal Information.
You can always limit the amount and type of contact we have with you
We need to stay in touch with you, but if you think you’re getting too many communications from us—email, postcards, phone calls or letters—then let us know and we can stop some of them. For example, with Online Banking, you can opt-in to only receive online statements for your accounts (so no paper statements are mailed to you) or to have Delta Community hold off on contacting you by phone. For emails from the Credit Union, there are unsubscribe links included in each email; the links are usually near the bottom of the message. You should also consider that Online Statements may also be more secure, since a crook could steal your account statement from your mailbox and use it to try to access your accounts and/or change your mailing address without your knowledge.
Even if you’d like fewer communications from us, we will always need to maintain some amount of contact with you. For required government regulatory and Delta Community policy reasons related to your account(s), there are some communications we are required to send you regularly or occasionally, such as (but not limited to) annual tax documents or letters regarding a problem (or possible problem) with your accounts.
Delta Community will never contact and ask you to provide us your account details or test your accounts with payments—ever
If you think your any of Delta Community accounts have been compromised, immediately contact our Member Care Center via our toll-free number at 800-544-3328 with whatever details you have, including dates, amounts of money, email messages, email addresses, text messages, phone numbers and names.
Please remember that Delta Community will never call, text or email you to ask for your Online Banking password, ATM, debit or credit card PIN, IVR PIN or one-time access code.
The Credit Union will also never ask members to send money electronically as a test to verify their accounts or share one-time passcodes received via email or text.
If someone purporting to be from Delta Community calls and asks for any of this type of information, hang up and call the Credit Union Member Care Center via our toll-free number at 800-544-3328.
Please contact Delta Community at any time and help us stay in contact with you
You may call us at any time at the above numbers. You may also visit us at a branch, and our Locations page has branch office addresses and hours of operation.
Please stay in touch, and help us help you by contacting us today to either update or confirm your current mailing address, primary phone number, email address, and beneficiaries’ details!
Avoid scammers and losing money—learn how to enhance your personal financial security
Information on protecting yourself and your accounts—along with financial guidance—is available from free Delta Community Financial Education Center webinars on many different money-related topics. You can visit the Financial Education Center's Events & Seminars page to register for its no-cost, on-demand webinars.
Delta Community’s blog and security posts have a lot of advice on handling online personal security:
